Shipping + Returns

 

SHIPPING + RETURNS

UNITED STATES (48 STATES)

Due to size of furniture most items ship LTL. If you require white glove delivery this will be calculated and billed separately. 

Additional shipping and handling fees may apply to products that are fragile, heavy, or especially bulky. If additional shipping or handling fees apply, this will typically be noted on the product page and/or at checkout.  In some cases, however, we may need to quote you a shipping rate at the time of purchase.  

Please note that sale items and trade purchases do not qualify for free shipping.

RETURNS:

Unfortunately due to costs outside our control, we do not accept returns on large furniture orders. Once items leave the manufacturer, orders cannot be canceled. If your order arrives damaged or defective, please email us immediately at sales@tuftd.com so we can assist you.

TRACKING INFORMATION

The day your order ships, you will receive an email from us letting you know that your order is on its way, as well as a tracking link (if applicable) so you can chart its progress from us to you.

IN-STORE PICKUP

New York customers can choose to hold items for pick-up at our Amityville store free of charge.

INTERNATIONAL ORDERS

We currently ship to street addresses in the United States only.  If you live outside the United States, and want to place an order, please get in touch with us via email at sales@tuftd.com and we’ll do our best to accommodate you.

TAXES

We’re headquartered in Long Island, New York, so we’re required to collect sales taxes from our New York-based customers. In New York, sales tax rates vary by county. The prices displayed on our website exclude sales taxes. If you’re in New York, sales tax will be calculated and added to your order total when you check out.

GIFT CARDS

To purchase a Gift Card, please click here. Gift Cards give you the gift of choice with minimal impact on the environment. Please note that Gift Card orders are delivered by email and contain instructions on how they can be redeemed during checkout. No physical card will be administered with the purchase of our Gift Card. Gift Cards are non transferable and may not be returned or redeemed for cash (except as required by law).

CONTACT US

For general information, please e-mail:
sales@tuftd.com or call 631-608-3790.

Visit our Long Island store:  
139 Sunrise Hwy, Suite 2,
Amityville, NY 11701